Getting Started
Set up your ProductSights workspace and start collecting feedback in minutes.
Getting started with ProductSights takes just a few minutes. This section walks you through creating your account, setting up your workspace, connecting feedback sources, and turning on capture tools (Chrome extension, in-app widget) plus analytics enrichment.
Overview
- Create your account — sign up with your email and create an organization
- Connect your feedback sources — Zendesk, Intercom, Slack, email, app stores, or other channels in Settings → Sources
- Install the Chrome extension — capture feedback from any webpage (your team can install in under a minute)
- Embed the feedback widget — collect in-app feedback from your own users with a small script snippet
- Connect analytics tools — link Amplitude, Mixpanel, PostHog (or other MCP-compatible tools) in Settings → Analytics to enrich insights with usage data
Once at least one channel is live, feedback flows into your workspace automatically. The AI triage pipeline processes each item within seconds, classifying it, scoring sentiment, and assigning a priority.
What you'll need
- A work email address
- Access to at least one feedback channel (Slack workspace, Intercom, Zendesk, support inbox, etc.) — connect the tools your team already uses
- Google Chrome (or another Chromium browser) if you want the browser extension
- A web app or site where you can add a script tag if you want the in-app feedback widget
- A few minutes to complete setup
For step-by-step instructions on sources, the extension, the widget, and analytics, see Adding sources.